What is the best way to promote good, pro-social behavior? Is it rewarding good behavior or punishing bad behavior? The carrot or the stick?
This question has been asked across a wide range of contexts from the criminal justice system to schools to workplaces to international relations. Those in authority in each context have tried one or the other, or most often, a combination of both, in an attempt to persuade the members of their community to behave well.
It strikes me in examining this dynamic that we have been extremely limited in our two options: the carrot or the stick. In order to best inspire good behavior, perhaps we need to think beyond rewards and punishment.
The “stick” or the threat of punishment is often employed as a deterrent for harmful behavior. The thinking goes: if people know that they will be punished for a certain action, the threat of that punishment will deter them from following through. There is an appealing logic to this line of thinking, but it isn’t as effective as we generally think. As Paul Rock notes, the ability to threaten and deliver sanctions has been found minimally effective in shaping people’s law-related behavior. Additionally, re-offence rates following punishment remain stubbornly high, suggesting that the “stick” does little to prevent future negative behavior.
The “carrot” or the reward for good behavior is often used in an attempt to incentivize people to act a certain way. For example, in schools, students may receive stars or treats for good behavior or in workplaces, employees may receive a bonus for good performance. I remember classmates in High School who were paid by their parents for good grades. As Daniel Pink (2001) explains in Drive: The Surprising Truth about What Motivates Us, external rewards are not actually the best way to motivate people. The problem here is that the motivation for the positive behavior is based on external factors rather than internal.
The solution to this problem may be to expand our options; to think beyond the carrot and the stick. Restorative Practices suggest that the best way to encourage good, pro-social behavior is to listen. Ask open-ended question with a tone of curiosity and respect and listen genuinely to the answers. Strive to understand individuals’ needs and to make them feel heard and respected.
All people share a core need to feel they are valued and that they belong. Work to create spaces in your community that foster collaborative communication with an emphasis on equal voice. One great tool for this is the restorative circle process.
It is not deterrence through threat of punishment or incentivizing through promise of reward that holds the greatest influence on our behavior. Rather, it is an experience of our connection to others and a sense of being valued and heard by our community that fuels us to do well.
 Paul Rock, “Rules, Boundaries and the Courts: Some Problems in the Neo-Durkheimian Sociology of Deviance,” British journal of sociology 49, no. 4 (1998).
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